Refund Policy
Thank you for choosing vebrininfotech.com. We strive to provide high-quality services and customer satisfaction. Please review our refund policy below:
1. General Policy: All sales of “vebrin.com, which include a fully developed website and one year of free hosting, are final and non-refundable.
2. Exceptional Circumstances: Refunds may be considered under exceptional circumstances, such as:
- Failure to deliver the website as described in the purchase agreement.
- Significant delays in project timelines were caused by us, exceeding the agreed-upon delivery date by more than 30 days.
- There are major technical issues with the website that cannot be resolved within 30 days after delivery.
3. No Refund for Hosting Services: The one-year free hosting service is complimentary and non-refundable under any circumstances.
4. Technical Support: We offer comprehensive technical support to resolve any issues with your website. Please contact our support team at support@vebrininfotech.com for assistance.
5. Refund Request Process: To request a refund under exceptional circumstances, please follow these steps:
- Contact us at support@vebrininfotech.com within 14 days of identifying the issue.
- Provide your order number and a detailed description of the issue, including any relevant documentation or screenshots.
6. Review and Approval:
- Refund requests will be reviewed within 10 business days.
- If approved, the refund will be processed to the original payment method within 10 business days.
7. Partial Refunds or Credits:
- In some cases, partial refunds or store credits may be offered instead of a full refund.
8. Project Cancellation:
- If the project is canceled by the client before the website is delivered, a partial refund may be considered based on the work completed up to the cancellation date. The amount of the refund will be determined at our discretion.
Contact Us: If you have any questions about our refund policy or need further assistance, please contact us at support@vebrininfotech.com.
