Privacy Policy

1. Introduction

Welcome to Pickup Driver (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“App”).

2. Information We Collect

We may collect and process the following data about you:

• Personal Information: Name, email address, phone number, driver’s license information, vehicle information.
• Location Data: Real-time location data is used to provide ride services and track driver performance.
• Usage Data: Details of your use of our App, including ride history, earnings, ratings, and other related data.
• Device Information: Information about the device you use to access our App, such as hardware model, operating system, and unique device identifiers.
• Contact List Information: With your explicit consent, we may access and upload your contact list information to [specify the purpose, e.g., “help find contacts who are also using the service”].
• Media and Camera Data: We may access your camera and media storage to enable features like profile picture uploads and document verification.

3. Permissions We Request

To provide our services, we request the following permissions:

• Location Permissions:
  • android.permission.ACCESS_FINE_LOCATION
  • android.permission.ACCESS_COARSE_LOCATION
  • android.permission.ACCESS_BACKGROUND_LOCATION
  • Purpose: To provide real-time navigation and location-based services.
• Internet Permissions:
  • android.permission.INTERNET
  • Purpose: To connect to the internet and provide online services.
• Wake Lock Permission:
  • android.permission.WAKE_LOCK
  • Purpose: To prevent the phone from going to sleep during critical operations.
• Foreground Service Permission:
  • android.permission.FOREGROUND_SERVICE
  • Purpose: To run services in the foreground for ongoing operations like navigation.
• Contact Permissions:
  • android.permission.READ_CONTACTS
  • android.permission.WRITE_CONTACTS
  • Purpose: To help find contacts who are also using the service and to manage contact information.
• Camera Permission:
  • android.permission.CAMERA
  • Purpose: To take photos for profile pictures and document verification.
• Full Screen Intent Permission:
  • android.permission.USE_FULL_SCREEN_INTENT
  • Purpose: To use full-screen notifications for critical alerts.
• Media Permissions:
  • android.permission.READ_MEDIA_IMAGES
  • android.permission.READ_EXTERNAL_STORAGE
  • Purpose: To read images and other media files for profile pictures and document uploads.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services.
• Process transactions and send related information, including transaction confirmations and invoices.
• Manage your account and provide customer support.
• Send you technical notices, updates, security alerts, and support messages.
• Monitor and analyze trends, usage, and activities in connection with our App.
• Prevent, detect, and address fraud and other illegal activities.
• Contact List Usage: We use your contact list information to [specify how the contact list information is used, e.g., “help find contacts who are also using the service”].

5. Sharing Your Information

We do not share your personal information with third parties except in the following circumstances:

• Service Providers: We may share your information with third-party vendors and other service providers who perform services on our behalf.
• Legal Requirements: We may disclose your information to comply with applicable law, regulation, or legal process.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access to the personal data we hold about you.
• Correction of inaccurate or incomplete data.
• Deletion of your personal data.
• Restriction of processing your personal data.
• Transfer of your personal data to another party.
• Objection to the processing of your personal data.

8. Children’s Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: Support@pickupsa.co.za
• Address: 878 phadima str ext 17 Mokopane 0600 South Africa